Need help? Our support team is ready to assist with questions, account-related issues, technical concerns and general feedback. Contact us for guidance on deposits, withdrawals, game access and verification. We provide fast, practical help via live chat, email and phone so you can manage your account and enquiries without delay. Where needed, cases are escalated to specialists and our teams aim to resolve simple queries quickly and more complex matters within one working day.
| Department | Contact |
|---|---|
| Customer support (live chat and email - typical response within 15 minutes) | [email protected] |
| General enquiries (payments and account - standard reply within 1 working day) | [email protected] |
| Affiliate enquiries (partnerships and marketing - dedicated affiliate manager assigned) | [email protected] |
| Phone (for urgent account issues and verification help) | +44 20 7946 0825 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or cases that require explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing full information helps us handle your request faster and avoid unnecessary delays.
Contact Form
Response Time
Our support team responds promptly: most inquiries are handled within one business day. For account verifications, payment checks or complex disputes, please allow extra time while we investigate; these cases may take several business days depending on their nature. If we need further information we'll contact you with next steps. Support is available 24/7 via live chat.
Feedback
Tell us what you think. Send feedback, suggestions or ideas to help us improve the site and services. We review every message carefully and use player input to refine games, promotions, payments and the overall user experience. Your feedback shapes updates and helps us fix issues faster, so please keep it coming.