Responsible Gambling

We are committed to safer gambling and to helping players keep their play under control. Our approach focuses on practical protection, clear player controls and straightforward support options so customers can enjoy their account safely. If you ever feel your play is becoming a problem, we encourage you to use the tools below and to contact specialist support.

Player protection principles

We promote responsible play by making controls easy to find and use, by verifying age and identity to prevent underage access, and by monitoring activity for signs of risky behaviour. Our aim is to support balanced play and to act promptly if issues are detected.

Activity-control tools

We provide several on-site tools you can activate from your account dashboard. These include deposit, loss and session limits, temporary account breaks and self-exclusion options. Tools are immediate and apply across your account balance and play where technically possible.

Deposit limits

Players can set daily, weekly or monthly deposit limits to control how much they add to their account. Limits are configurable in your account settings and can be lowered instantly. Increasing a limit may be subject to a cooling-off period to ensure considered changes.

Loss limits

Loss limits help you manage how much you risk over a set period. You can choose loss caps for sessions, days or weeks and change them downwards at any time. Loss limits apply to real-money play and are designed to prevent chasing losses.

Time limits and account breaks

Session and daily time limits are available if you want to restrict how long you play. Account breaks let you suspend access for a chosen period while retaining your account details. These measures are useful for stepping back without permanently closing an account.

Self-exclusion

If you need a longer-term solution, self-exclusion removes access to your account for a set period. We also support registration with national self-exclusion services. Self-exclusion can be extended or converted into permanent account closure if required.

Signs of problematic behaviour

Common signs include spending more than planned, hiding activity from others, difficulty stopping play, or using gambling to relieve stress. If you notice these signs in yourself or someone you know, consider activating limits or seeking advice.

Tips for maintaining control

Set realistic deposit and time limits, play with a preset budget, take regular breaks, avoid gambling when stressed or tired, and do not chase losses. Use our account tools proactively and review your activity regularly.

Professional help and support organisations

For extra support, contact recognised organisations such as GamStop, GamCare and GambleAware. You can also speak to your GP, local health services or charities like Samaritans for emotional support. Specialist services offer confidential guidance and practical plans for reducing or stopping gambling.